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Ordering Information
- Satisfaction Guarantee
- Payment Methods
- Changing an Order
- Phone, Mail and Email Orders
- Delivery time and Postage
100% Money Back Guarantee On All Products
Shop from home with the comfort of knowing that your order is backed by a 100% Money Back Guarantee. This 30-Day Guarantee gives you plenty of time to check any items you order. If for any reason you need to return or exchange an item, just contact our Customer Service department and you're done!
Payment Methods:
All orders received through the online ordering system are through PAYPAL, ensuring your privacy and safety. All major credit cards are accepted when paying thru PayPal or if you have an account with them you can pay directly from your bank account. Find out more about PayPal here.
If you choose to order via Email, an invoice will be sent to you via PayPal and once payment is received your order will be despatched.
Phone and Mail orders: Cheque or money order only.
Changing an Order
If you need to cancel your order, contact Customer Service. Please include the order number of the item that you would like to cancel to ensure accuracy.
If you have already completed an order and wish to add an additional item to your order, please contact Customer Service for assistance. Please include details of the transaction that you would like to cancel to ensure accuracy.
Please note, if your order has already been processed, you may not be able to cancel or modify it.
Phone Orders, Mail and Email orders accepted:
Don't feel comfortable ordering products online? No problem! ThreePagodas.com.au accepts orders over the phone or you can simply email us and we will contact you regarding payment.
To order by phone, please call us on (08) 94672670 during our customer service hours. Before calling, please note our customer service line is in Western Australia +6 hours GMT. You may call outside normal working hours and leave a message. We will contact you within 24 hours.
To order by email : sales@threepagodas.com.au
To order by mail: Send your order plus cheque or money order to:
Quiet Lion Sales, PO Box 182, Melville, WA 5956. Please include your telephone number and/or email address so we can confirm we have received your order.
Customer service hours: Mon-Sat 9.30 am - 5.30 pm
(Note: This is Western Australian time)
Delivery time and Postage:
All orders will be despatched within 24 hours of receipt of payment and should be received within 3-4 working days to all states.
Postage and Handling charge on all orders is $5.00.
PRIVACY
We would like to assure you that we value our customers and respect your privacy, we take your information and privacy very seriously. We collect customer information in an effort to improve your shopping experience and to process your order.
Three Pagodas Productions Pty Ltd recognises that it must maintain and use customer information responsibly.
We do not sell or rent the information you provide to us to third parties.
